Review of Dining Room & Banquet Management, 3E (Paperback)

This has great fundamentals for service the only down side is the price.Buying it through Amazon.com was a good way to go.

Product Description
If you are responsible for the efficient and profitable operation of a dining room or banquet facility, this revised manual is a handy reference and training resource to help you meet your goals.For service training programs in organizations providing banquet and/or dining room services, this is a thorough and clearly presented manual on the finer points of outstanding service, the distinguishing factor toward creating and maintaining a profitable business.The manager who trains his or her staff using this manual and the techniques presented here will provide excellent service to their guests.New diagrams concerning table and station assignments have been added to this new edition.Also included are step-by-step instructions on how to serve a typical meal with an individual server and how to enter orders and close out checks using a MICROS Point of Sale Computer System.Information about reservations, priority seating, and reservations systems has been updated as well.New techniques such as how to set guarantees for an event, the use of grazing stations and combination meal plates (vs. offering selections) are detailed in a section dedicated to banquet management.Your staff will learn confidence and skills that will serve them well as they serve your guests professionally and efficiently.

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Review of The New Pioneers: The Men and Women Who Are Transforming the Workplace and Marketplace (Paperback)

Reading The New Pioneers is a pleasant occupation.On theother hand, reviewing this book for people who have not yet read it isa challenging task.This is primarily because the book is written to be read and understood at many different levels.

The simplest and most obvious level is as a series of charming stories in the best humanistic tradition that demonstrate that there is good business in being a good human.

At a deeper level, Mr. Petzinger is also telling us that the economy is changing in a fundamental way because of the experiences of small and middle sized business leaders, such as those cited in the book.

Beyond that, he is suggesting something fundamental about human civilization and its potential to create astonishingly positive results.

At whatever level you consider the book, you will be well rewarded for reading it.

I must admit that it is tempting to ignore the book's shortcomings, but that would shortchange the principles that Mr. Petzinger is exploring...

As heart-warming as this book is, it is a scrapbook rather than a vision for individual entrepreneurs. Its value for entrepreneurs is, nonetheless, quite substantial.The benefit comes from stimulating ideas among readers by showing new business examples that have not been widely published and discussed before. I hope all entrepreneurs will read this book for that important benefit.

A fine effort from a talented journalist!END



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Review of Crisis Communications: A Casebook Approach (Lea's Communication Series) (Paperback)

I anticipated that reading a book about my profession would be rather dry, but was actually quite riveted by this book.It goes into excellent detail about the way a wide variety of crises are handled and offers common sense and explicit guidlines about how to deal with crisis communications.

Such a variety are included that it is likely to cover an area familiar to any PR professional.

She includes detailed interviews with those in charge of dealing with the media and several crisis communications plans.From NIKE to the postal service shootings, the book takes an inside look at how different PR professionals reacted to the variety of circumstances.

It is always useful to look closely at what others in your business are doing and this book does an excellent job of conveying that.This book consolidated many things I knew but had not put together completely.

Product Description
Various public relations and crisis communicationtheories suggest attributes and characteristics of programs that arelikely either to prevent crises or enable organizations to recoverfrom crises more swiftly than organizations without thosecharacteristics. In fact, negative thinking is the appropriate stancein crisis management. This book shows that if an organization'sleaders think and plan for the worst case scenario, they will come outof a crisis in better condition than they would otherwise. It showsindividuals how to prepare themselves and their organizations to copewith crises that may occur, and offers strategies and tactics to beused during a crisis. It provides this information via examinations ofthe experiences of public relations professionals in criseswhatthey did, what they wished they had done, and what hampered theirprogress. This volume of case studies demonstrates problems that canturn into crises, and crises, if not handled effectively, that canbecome catastrophes.

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Review of The Wealthy Waiter (Paperback)

This book will change your view of being a waiter/waitress.

Product Description
We believe that bottom up thinking is part of the key to becoming a wealthy waiter or waitress. If you're already involved with the restaurant industry, you have a leg up. If you're considering becoming a waiter for your first job, you've got lots to learn. This is not another "how-to" book--rather, it gives you a plan that you can use to transform your job into an entrepreneurial opportunity and a blueprint to build wealth. Restaurant managers might consider purchasing The Wealthy Waiter in bulk to distribute to each member of the service team. What a great way to build sales!

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Review of Creating the #1 Sales Force: What It Takes to Transform Your Sales Culture (Hardcover)

This is a systematic and detailed sales management guide. It takes the reader step-by-step through the process of sales culture conversion, to improve long-run sales-force performance. Stressing evolution rather than revolution, the approach taken is realistic and practical. It should prove useful for sales executives who are ambitious enough to spearhead change, and adept enough to apply the author's numerous insightful suggestions. Short case studies and a glossary are included.

Paul Francis Musgrave, author of Indispensable Marketing Strategies - How to Outwit Your Competition, Attract and Retain Customers, and Multiply Your Profits - Marketing Strategy Secrets for Profitable Small Business Management



Product Description
The results are impressive: most companiesusing the author's sales culture conversion process have experienced 12 to 15 percent sales growth in the very first year, and continued growth thereafter!CEOs, sales VPs, and business owners are nervously facing business conditions that are rocking the foundations of their traditional sales models. This is the story of how firms such as Honeywell, Cleveland Golf, Bridgestone Tire and Sports, Nautilus Group, StorageTek, and others have successfully created the #1 sales force in their respective industries by transforming their sales cultures. Based on decades of experience in the field, Jim Kasper's groundbreaking book walks readers through a systematic ten-step process for sales culture transformation and the inherent creation of a #1 sales force. Companies using his sales culture conversion process have posted higher total sales, reduced turnover, achieved greater productivity, and improved internal communication. One company that used Kasper's approach saw a return on investment of 20 times conversion cost; another reduced its sales cycle times by 46 percent!Each chapter of Creating the #1 Sales Force is centered around a case study from a well-known company. Readers will learn from the executives of these companies how to create the best organizational environments for sales growth. Three distinct sections make up each chapter: •An evolution memo written by the sales executive of the case-study example provides practical advice on sales culture evolution. •The 30,000-foot view is the big-picture executive summary outlining the key concepts for the chapter. •Evolution activities provide the framework for applying the sales culture transformation. As one corporate executive said: "Many books address change management, but there are no books on how to change a sales culture that will result in creating a #1 sales force." Jim Kasper's book fills that gap so readers can effect real change and, in the process, experience higher sales, stronger ROI, and more efficient sales rep productivity.


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Review of Creating the #1 Sales Force: What It Takes to Transform Your Sales Culture (Hardcover)

This is a systematic and detailed sales management guide. It takes the reader step-by-step through the process of sales culture conversion, to improve long-run sales-force performance. Stressing evolution rather than revolution, the approach taken is realistic and practical. It should prove useful for sales executives who are ambitious enough to spearhead change, and adept enough to apply the author's numerous insightful suggestions. Short case studies and a glossary are included.

Paul Francis Musgrave, author of Indispensable Marketing Strategies - How to Outwit Your Competition, Attract and Retain Customers, and Multiply Your Profits - Marketing Strategy Secrets for Profitable Small Business Management



Product Description
The results are impressive: most companiesusing the author's sales culture conversion process have experienced 12 to 15 percent sales growth in the very first year, and continued growth thereafter!CEOs, sales VPs, and business owners are nervously facing business conditions that are rocking the foundations of their traditional sales models. This is the story of how firms such as Honeywell, Cleveland Golf, Bridgestone Tire and Sports, Nautilus Group, StorageTek, and others have successfully created the #1 sales force in their respective industries by transforming their sales cultures. Based on decades of experience in the field, Jim Kasper's groundbreaking book walks readers through a systematic ten-step process for sales culture transformation and the inherent creation of a #1 sales force. Companies using his sales culture conversion process have posted higher total sales, reduced turnover, achieved greater productivity, and improved internal communication. One company that used Kasper's approach saw a return on investment of 20 times conversion cost; another reduced its sales cycle times by 46 percent!Each chapter of Creating the #1 Sales Force is centered around a case study from a well-known company. Readers will learn from the executives of these companies how to create the best organizational environments for sales growth. Three distinct sections make up each chapter: •An evolution memo written by the sales executive of the case-study example provides practical advice on sales culture evolution. •The 30,000-foot view is the big-picture executive summary outlining the key concepts for the chapter. •Evolution activities provide the framework for applying the sales culture transformation. As one corporate executive said: "Many books address change management, but there are no books on how to change a sales culture that will result in creating a #1 sales force." Jim Kasper's book fills that gap so readers can effect real change and, in the process, experience higher sales, stronger ROI, and more efficient sales rep productivity.


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Review of Cases and Exercises in International Management (Paperback)

The cases are deceptively simple, yet they hook students (undergraduate and graduate alike) and make them reflect on important International Management Issues.This book is, for the money, a great companion text for a class in International Management.I like this author's other Case book in International Business for the very same reason.Well worth the investment.

Product Description
This book acts as a supplement to the traditional text in international or cross-cultural management. The book provides a practical approach to the study of the subject, and students can apply what they have read in the textbook or learned in class to problems relevant to transnational management. A strong emphasis of the book is the importance of culture to international management issues.A particular strength of the book is the diversity of cultures found in the cases. The text is based on the belief that learning is best achieved through more active student involvement in the educational process.

About the Author
Charles A. Rarick is Professor of International Business in the School of Management at Purdue University at Calumet. Previously he held the position of Director of International Business and Professor of Management in the Andreas School of Business, Barry University in Miami Shores, Florida. He has lectured at Instituto Tecnologico y Estudios Superiores de Monterrey ITESM (Mexico), EAFIT in Colombia, University of International Business and Economics in China, and the Romanian-American University in Bucharest. Dr. Rarick received his Ph.D. from Saint Louis University and he is certified as a Senior Professional in Human Resource Management. He is a member of the Academy of International Business, the North American Case Research Association, International Case Studies Academy, and the Society for the Advancement of Management, and has published numerous articles in academic journals. Dr. Rarick was the 2006-2007 Fulbright Distinguished Lecturer to the Philippines. He is also the author of Cases and Exercises in International Business (Prentice Hall) and The Confucian Advantage (Cummings and Hathaway).

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